When you are running an auto repair shop and you are the person who makes sure the clients are satisfied, it is your word and your reputation that are on the line. Jassi manages Dhillon Auto Repair in Fremont, CA and has seen it all: all kinds of customers, all types of repairs and he has worked with all kinds of suppliers of parts. The bottom line for him is that he wants happy customers that keep coming back.
It is not difficult to imagine how used auto parts are essential for repair shops and how it is critical to rely on your parts supplier. A concern with a part coming from a supplier may result in delays and headaches for Jassi, who is facing his client and needs to explain why there is a delay in the job.
When picking a partner, warranty and price are what’s on Jassi’s mind. However, most important to Jassi is building trust and forming a personal relationship with the parts supplier. Jassi must be sure that his supplier will always come through for him in any situation and will stand with him, regardless of the case.
“I put my name on the line and I need them to back me up.”
PartsMarket Pro has been working with Jassi for three years now and the relationship is great on both ends. The PartsMarket Pro team stands by their reputation in making sure that when they say a part is good, it really is and if any problems occur, they are right there to take care of everything.
Jassi has never had any issues with PartsMarket Pro and views them as a valuable partner.
Effects on the business
The point is, at the end of the day, Jassi needs to sell his customer on a particular part and PartsMarket Pro are making sure that he can deliver his promise to his customer. PartsMarket Pro’s custom-warranty and competitive pricing allows Jassi to give great service to his customers who would be sure to come back to Dhillon Auto Repair.
PartsMarket Pro’s warranty is the best! It’s just good, it makes it easier to sell.
Scott works at National Auto Care, a service contract company for the automobile industry that processes millions of claims every year. People just like Scott are responsible for navigating the vast inventory of new, used, or remanufactured parts for the repairs under the same claims. Scott needs to shuffle efficiently through requests, then work with a network of suppliers to satisfy the claims.
To be efficient, Scott needs a streamlined process with reliable partners. Everything can come to a standstill if just one supplier of parts in the overall pool of suppliers is less responsive and takes longer to provide the required information.
It is critical to pick the right part for a particular repair and sometimes that can be tricky. Price is always a leading factor, but other variables play their role as well. Time left on the service contract and even millage on the particular component are key in deciding which part to get.
To make everything work, Scott relies on a network of trusted suppliers that he can build and nurture a relationship with. Reliability and trust are paramount. Top that with competitive pricing and you’ve got a partner for life.
PartsMarket Pro is one of Scott’s top suppliers since early 2016. He knows that he can count on the company’s supreme customer service, reliability and competitive pricing.
“Once I call PartsMarket Pro, I am essentially done. They take everything from there, they deal with the shop, they deal with everything. I don’t have that headache and that’s pretty important.”
Scott’s relationship with PartsMarket Pro is just coming up on one year, but “they are coming up strong.” In less than 12 months, PartsMarket Pro is now not only a trusted partner, but also Scott’s second largest supplier of parts.
Effects on the business
PartsMarket Pro is in the business to revolutionize the market for used parts. According to Scott, they are doing just that with not only their prices, but by providing “better warranty than the other guys,” and a hassle-free experience with superior customer care.