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Frequently Asked Questions

General

PartsMarket's phone number is (888) 717-7278. Just give us a call and we'll help you out! Live phone support is available from 7am-5pm Pacific Time.
Yes! We guarantee 100% customer satisfaction, and we'll always keep your information safe and secure.
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Our parts are shipped from multiple locations across the U.S., and pricing and shipping options vary by location.
Availability varies, and not all parts are available for freight or local delivery. Enter your zip code to see the shipping options available to you. Additionally, all parts are available for pickup.
No, you can order without logging in or creating an account. Once you complete your first order, you may log in to check your order status and purchase additional parts.
You're welcome to order parts on PartsMarket.com. We also offer a professional service for repair shops. To learn more, visit PartsMarketPrime.com

Payment

At this time, we only accept U.S. issued credit and debit cards.
Yes! Our payment processor, Stripe, utilizes 256-bit encyrption and complies with the PCI security standard. Your credit card information is not stored on our servers.

Shipping

Unfortunately, we only ship within the 50 United States at this time. However, some of our customers in Canada have used a freight forwarding company to order parts. Contact us for more details.
Unfortunately, we do not offer expidited shipping beyond our standard ground shipping services. Parts take up to 1-2 business days for preparation and inspection, and ground shipping takes 1-5 business days, depending on the destination.
Ordering parts for local pick up is easy on PartsMarket! Just complete the order online, and we'll prepare the part for you. It can take up to 48 hours to pull, inspect, and clean your part - once it's ready for pick up, we'll send you an email with the exact pickup location, instructions, and hours.
Not all parts are available for shipping, especially larger items. You may select pick up, or try choosing a part from a different location which is available for shipping to your area.
To pick up a part, you must complete the order and pay online. Once the part is ready, you may inspect the part before pickup, and if you choose not to pick up the part, we will cancel the order and refund your payment.
Pick up orders are generally ready for pickup after 1-2 business days, which gives us time to inspect and clean your parts. Once your part is ready, we'll let you know.
Our parts are shipped from multiple locations across the U.S. For small parts, we use ground shipping. Parts take up to 1-2 business days for preparation and inspection, and ground shipping takes 1-5 business days, depending on the destination. For larger parts, we courier delivery within the local geographic area, and excellent freight service across the U.S. Some larger items will only be shipped to a business address with unloading capability. We'll work with you to coordinate delivery and make sure you are satisfied!

Parts

Yes! If the part is listed on the site, it's generally available for immediate purchase. Once you complete your order, we'll get it ready for you as fast as we can. All orders are subject to final verification of quality and availability.
Our part search results show interchangeable parts (parts which will fit the specific car and options which you select). Interchangeable parts may have different part numbers, depending on the production date, manufacturer, or source car. In general, if you follow the prompts on our site and select your options, all of the parts we show as results will fit your car.
Yes! We aim to deliver only quality, fully functioning and working parts, and we provide a 6-month limited warranty on all items sold. This warranty does not including installation or removal labor, or towing. The warranty does not not apply to items that fail due to misuse, normal wear and tear, improper installation, modification, collision damage, or environmental damage.
We sell only the highest quality used parts, and we source and ship our parts from the highest quality sources in the business. If somethine goes wrong or if you're not happy with the condition of the part you ordered, we offer a 100% money-back refund. Just contact us at Support@PartsMarket.com with your order number, and we'll be happy to arrange a replacement part or refund.
All wheels are sold individually. Make sure to select your year, make, model, and options to ensure that the wheel fits your car.
We display all of the part and car pictures that we have on the site. In some cases, we may be able to procure additional pictures. Contact us at Support@partsmarket.com to request additional pictures.
All prices on our site are already discounted and final.

Orders

Returns are easy and hassle-free on PartsMarket. Simply contact us at Support@PartsMarket.com with your order number. Returns must be requested within 7 days of receipt to be eligible for a refund.
To view your order status, just click on the link in your order confirmation email. We'll also send you email updates as your order is prepared and shipped. With a PartsMarket account, ordering more parts is easy - we'll remember your shipping and payment preferences when you're logged in.

Don't see your question answered? Contact us and we'll help you right away!